Shipping & Refunds

Shipping Policy:

Our products are delivered using 3rd party partners. Shipping costs are influenced by the size and weight of the order and if there is access to a forklift for unloading the delivery. Exact shipping costs are calculated in the shopping cart and will be added to the order total prior to checkout. Please allow 5 to 7 business days for delivery, delivery times vary by location.  

 

Refund Policy:

Please choose carefully and triple-check that you have ordered all of your required accessories. If you’re unsure about what you need, please contact your state representative before you place your order.

If you have an issue with any of the supplied materials, please raise this with us within 24 hours of receipt for consideration of return. Claims on goods that arrive damaged or short-delivered must be made within 24 hours of receipt and be accompanied by photographic evidence. Please contact your State Rep immediately should a problem arise.

We do not normally give refunds if you simply change your mind or make a wrong decision. If we do agree to take incorrectly ordered items back, returning goods will be the responsibility of the purchaser and a restocking fee will apply. Where goods are found to be faulty or different from the product purchased on the website or don’t perform as advertised, a choice of refund, exchange or credit may be offered.